Ecuador - Banco Guayaquil - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.
Posted Jan 23, 2026 - 15:59 UTC

Monitoring

We are now seeing the conversion rates reaching the expected levels. We will keep monitoring and inform you of further issues.
Posted Jan 23, 2026 - 15:36 UTC

Investigating

We are currently investigating this issue.
Posted Jan 23, 2026 - 01:51 UTC
This incident affected: Payment methods (Ecuador - Banco Guayaquil).