D24 Status

Resolved - This incident has been resolved.
Jul 26, 23:30 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 26, 23:03 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Jul 26, 21:40 UTC

Brazil - Itaú - Home Banking Issues

Resolved - This incident has been resolved.
Jul 26, 07:29 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 26, 07:19 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Itaú payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 26, 06:59 UTC

Jul 25, 2024

Resolved - This incident has been resolved.
Jul 25, 23:32 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 25, 23:22 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 25, 23:02 UTC

Resolved - This incident has been resolved.
Jul 25, 15:01 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 25, 14:51 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 25, 14:10 UTC

Brazil - Caixa - HomeBanking Issues

Resolved - This incident has been resolved.
Jul 25, 11:04 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 25, 10:43 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting PIX transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 25, 08:46 UTC

Investigating - We are currently investigating this issue.
Jul 25, 08:46 UTC

Mexico - SPEI - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Jul 25, 08:07 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 25, 07:37 UTC

Identified - We would like to inform you that we seeing a decline in the conversion rate for the SPEI payment method. Users continue to report issues with making payments via SPEI. We will continue to monitor the situation closely. Rest assured, all D24 services are fully functional.
Jul 25, 05:17 UTC

Investigating - We are currently investigating this issue.
Jul 25, 05:16 UTC

Brazil - Santander - Home Banking Issues

Resolved - This incident has been resolved.
Jul 25, 04:49 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 25, 03:18 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Santander payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 25, 03:07 UTC

Brazil - Santander - Home Banking Issues

Resolved - This incident has been resolved.
Jul 25, 02:56 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 25, 02:36 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Santander payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 25, 02:26 UTC

Jul 24, 2024

Brazil - Open Finance - Platform Issues

Resolved - This incident has been resolved.
Jul 24, 23:42 UTC

Monitoring - We are now seeing the conversion rates reaching the expected. We will keep monitoring and inform you of further issues.
Jul 24, 22:58 UTC

Identified - We would like to inform you that we have identified issues with Open Finance (ITP), affecting bank transfers for all banks. All D24 services are fully operational.
We will continue to monitor this incident and provide updates as soon as there are any developments.
Jul 24, 21:31 UTC

Resolved - This incident has been resolved.
Jul 24, 19:41 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 24, 19:28 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Banco do Brasil payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 24, 19:24 UTC

Colombia - PSE - ACH - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Jul 24, 09:35 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 24, 07:53 UTC

Identified - We would like to inform you that ACH Colombia is currently facing issues on their side, resulting in a decrease in the conversion rate that is impacting payments through PSE for all banks. We want to assure you that all D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Jul 24, 06:47 UTC

Investigating - We are currently investigating this issue.
Jul 24, 06:47 UTC

Resolved - This incident has been resolved.
Jul 24, 03:46 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 24, 03:14 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 24, 02:19 UTC

Brazil - Itaú - Home Banking Issues

Resolved - This incident has been resolved.
Jul 24, 02:25 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 24, 02:21 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Itaú payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 24, 02:00 UTC

Jul 23, 2024

Resolved - This incident has been resolved.
Jul 23, 22:27 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 23, 22:07 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Banco do Brasil payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 23, 21:16 UTC

Jul 22, 2024

Peru - Delays Completing Payouts

Resolved - This incident has been resolved.
Jul 22, 23:36 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 22, 20:11 UTC

Update - We are now seeing the conversion rates reaching the expected values for BBVA. However, BCP payouts in Peru are still experiencing intermittencies.
We will continue to monitor the situation and provide updates on any improvements
Jul 22, 17:41 UTC

Identified - The provider has been facing issues with their platform, causing a partial outage in the approvals for payout and a decrease in the conversion rate for BCP and BBVA. They are working on a fix and since any news becomes available we will inform you.
Jul 22, 15:03 UTC

Jul 21, 2024

Mexico - Provider Issues

Resolved - This incident has been resolved.
Jul 21, 21:32 UTC

Monitoring - We are now seeing the conversion rates reaching the expected. We will keep monitoring and inform you of further issues.
Jul 21, 20:35 UTC

Identified - The provider has been facing issues with their platform, causing a partial outage in the approvals for payout and a decrease in the conversion rate for SPEI and BBVA Bancomer. They are working on a fix and since any news becomes available we will inform you.
Jul 21, 19:21 UTC

Mexico - Provider Issues

Resolved - This incident has been resolved.
Jul 21, 11:08 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 21, 10:50 UTC

Identified - The provider has been facing issues with their platform, causing again a partial outage in the approvals for payout and a decrease in the conversion rate for SPEI and BBVA Bancomer. They are working on a fix and since any news becomes available we will inform you
Jul 21, 06:17 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 21, 03:32 UTC

Update - The provider has been facing issues with their platform, causing a partial outage in the approvals for payout and a decrease in the conversion rate for SPEI and BBVA Bancomer. They are working on a fix and since any news becomes available we will inform you.
Jul 21, 01:31 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Jul 21, 00:50 UTC

Colombia - Bancolombia - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Jul 21, 10:58 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 21, 10:53 UTC

Identified - We would like to inform you that Banco Bancolombia is currently presenting issues on their side resulting in intermittences on the approval of payments through PSE. All D24 services are fully functional.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Jul 21, 10:18 UTC

Brazil - Caixa - Open Finance Issues

Resolved - This incident has been resolved.
Jul 21, 08:21 UTC

Monitoring - We are now seeing the conversion rates reaching the expected. We will keep monitoring and inform you of further issues.
Jul 21, 02:04 UTC

Identified - We would like to inform you that we have identified issues on Caixa's side that are causing instability in their Open Finance (ITP) service, affecting bank transfers. However, please note that Pix payments through Caixa are not affected and all D24 services are fully functional.
We will continue monitoring this incident and inform you as soon as any news becomes available.
Jul 21, 00:01 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 20, 23:27 UTC

Identified - We would like to inform you that we have identified issues with Open Finance (ITP), affecting bank transfers for all banks. All D24 services are fully operational.
We will continue to monitor this incident and provide updates as soon as there are any developments.
Jul 20, 20:22 UTC

Resolved - This incident has been resolved.
Jul 21, 04:01 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 21, 03:50 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Banco do Brasil payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 21, 03:39 UTC

Brazil - Banco Inter - Home Banking Issues

Resolved - This incident has been resolved.
Jul 21, 03:41 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 21, 03:31 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Banco Inter payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 21, 03:11 UTC

Jul 20, 2024

Peru - Yape - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Jul 20, 08:07 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 20, 07:24 UTC

Identified - We would like to inform you that Yape is presenting issues on their platform resulting in lower conversion rates for the method itself, Tupay, and PagoEfectivo. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Jul 20, 06:48 UTC

Jul 19, 2024

Chile - Webpay - Transbank Issues

Resolved - This incident has been resolved.
Jul 19, 20:19 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 19, 19:59 UTC

Identified - We want to inform you that we are observing a decrease in conversion rates for WebPay due to intermittent issues on Transbank's side. All D24 services are fully functional.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Jul 19, 19:23 UTC

Brazil - Banco Inter - Home Banking Issues

Resolved - This incident has been resolved.
Jul 19, 18:52 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 19, 18:42 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Banco Inter payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 19, 18:11 UTC

Brazil - Bradesco - Home Banking Issues

Resolved - This incident has been resolved.
Jul 19, 15:39 UTC

Monitoring - We are now seeing the conversion rates reaching the expected. We will keep monitoring and inform you of further issues.
Jul 19, 15:00 UTC

Update - We want to inform you that we are still seeing a decrease in the conversion rates of Bradesco payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 19, 11:02 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Bradesco payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 19, 05:47 UTC

Mexico - Provider Issues

Resolved - This incident has been resolved.
Jul 19, 13:29 UTC

Monitoring - We are now seeing the conversion rates reaching the expected. We will keep monitoring and inform you of further issues.
Jul 19, 12:08 UTC

Identified - The provider has been facing issues with their platform, causing a partial outage in the approvals for payout and a decrease in the conversion rate for SPEI and BBVA Bancomer. They are working on a fix and since any news becomes available we will inform you.
Jul 19, 10:25 UTC

Investigating - We are currently investigating this issue.
Jul 19, 09:34 UTC

Peru - BCP - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Jul 19, 12:28 UTC

Monitoring - We are now seeing the conversion rates reaching the expected. We will keep monitoring and inform you of further issues.
Jul 19, 11:00 UTC

Identified - We would like to inform you that BCP is presenting issues on their side, resulting in an intermittence that affects Tupay and PagoEfectivo payments.
We are closely monitoring the situation and will update this incident as soon as we see any improvements. We would like to assure you that all D24 services are operating without any disruptions.
Jul 19, 10:20 UTC

Chile - Banco Santander - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Jul 19, 10:21 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 19, 09:49 UTC

Identified - We want to inform you that we have identified a decrease in the conversion rates of Santander payments due to an error on their HomeBanking application.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 19, 06:09 UTC

Peru - Yape - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Jul 19, 10:15 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 19, 09:51 UTC

Identified - We would like to inform you that Yape is presenting issues on their platform resulting in lower conversion rates for the method itself, Tupay, and PagoEfectivo. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Jul 19, 05:29 UTC

Jul 18, 2024

Brazil - Santander - Open Finance Issues

Resolved - This incident has been resolved.
Jul 18, 23:15 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 18, 20:54 UTC

Identified - We would like to inform you that we have identified issues on Santander's side that are causing instability in their Open Finance (ITP) service, affecting bank transfers. However, please note that Pix payments through Santander are not affected and all D24 services are fully functional.
We will continue monitoring this incident and inform you as soon as any news becomes available.
Jul 18, 17:48 UTC

Colombia - Bancolombia - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Jul 18, 23:08 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 18, 22:54 UTC

Update - We would like to inform you that Banco Bancolombia is still presenting issues on their platform resulting in lower conversion rates for the method, affecting PSE payments as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Jul 18, 21:57 UTC

Identified - We would like to inform you that Banco Bancolombia is currently presenting issues on their side resulting in intermittences on the approval of payments through PSE. All D24 services are fully functional.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Jul 18, 18:07 UTC

Brazil - Mercado Pago - Home Banking Issues

Resolved - This incident has been resolved.
Jul 18, 21:20 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 18, 21:10 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Mercado Pago payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 18, 20:49 UTC

Resolved - This incident has been resolved.
Jul 18, 17:31 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 18, 17:11 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Banco do Brasil payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 18, 16:50 UTC

Mexico - Scheduled Maintenance Window for SPEI and Payouts

Completed - The scheduled maintenance has been completed.
Jul 18, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:00 UTC

Scheduled - We would like to inform you that SPEI has scheduled an internal maintenance window for this Thursday, July 18th, 2024, between 07:00 AM and 01:00 PM UTC. During that time, the payment method SPEI service may suffer from intermittences while creating and approving transactions. Payouts from Mexico may also present delays. We invite you to take the appropriate measures.
Jul 17, 15:46 UTC

Colombia - Banco Daviplata - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Jul 18, 10:59 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 18, 10:53 UTC

Identified - We would like to inform you that Banco Daviplata is currently presenting issues on their side resulting in intermittences on the approval of payments through PSE. All D24 services are fully operational. We are closely monitoring the situation and will update this incident as soon as possible.
Jul 18, 10:32 UTC

Colombia - PSE - ACH - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Jul 18, 09:13 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 18, 07:42 UTC

Identified - We would like to inform you that ACH Colombia is currently facing issues on their side, resulting in a decrease in the conversion rate that is impacting payments through PSE for all banks. We want to assure you that all D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Jul 18, 06:06 UTC

Investigating - We are currently investigating this issue.
Jul 18, 06:06 UTC

Chile - Banco Estado - HomeBanking Issues

Resolved - This incident has been resolved.
Jul 18, 01:34 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 17, 23:57 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Banco Estado payments due to an error on their HomeBanking application, affecting the method and Webpay transactions as well. All D24 services are fully functional.
We are closely monitoring the situation and will provide updates in case of any improvements.
Jul 17, 22:33 UTC

Jul 17, 2024

D24 - Scheduled Maintenance Windows

Completed - The scheduled maintenance has been completed.
Jul 17, 09:30 UTC

Verifying - We are glad to inform you that we’ve successfully completed the Maintenance Window activities.
You can now safely return traffic toward our APIs.
We will continue monitoring for the next few hours for any unexpected situations.
Jul 17, 08:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 07:00 UTC

Scheduled - We would like to inform you of a scheduled maintenance window for next Wednesday 17, July 2024, from 07:00 AM to 09:30 AM UTC. During this time, our services will be temporarily taken offline to allow us to perform crucial infrastructure improvements.

Date: July 17th, 2024
Time: 07:00 AM - 09:30 AM UTC
Duration: 2 hours and 30 minutes

Impact on Services:

All of our APIs and backoffice tools will be unavailable for around one hour and any attempts to use our services will result in error responses.
While we anticipate completing the maintenance within approximately one hour, we have reserved a 2-hour and 30-minute window to properly monitor the changes.

These infrastructure enhancements are essential to continue making our systems more resilient, scalable, and efficient; ultimately improving the quality and reliability of the services we provide to you.

If you have any questions or concerns, please do not hesitate to contact your AM or TAM.

Thank you for your cooperation.
Jul 8, 15:39 UTC

Resolved - This incident has been resolved.
Jul 17, 06:49 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 17, 06:49 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Jul 17, 05:17 UTC

Investigating - We are currently investigating this issue.
Jul 17, 05:17 UTC

Brazil - C6 Bank - Home Banking Issues

Resolved - This incident has been resolved.
Jul 17, 03:22 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 17, 03:11 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of C6 Bank payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 17, 03:01 UTC

Resolved - This incident has been resolved.
Jul 17, 01:29 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 17, 01:18 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 17, 01:08 UTC

Jul 16, 2024

Brazil - Santander - Open Finance Issues

Resolved - This incident has been resolved.
Jul 16, 21:41 UTC

Monitoring - We are now seeing the conversion rates reaching the expected. We will keep monitoring and inform you of further issues.
Jul 16, 19:09 UTC

Identified - We would like to inform you that we have identified issues on Santander's side that are causing instability in their Open Finance (ITP) service, affecting bank transfers. However, please note that Pix payments through Santander are not affected and all D24 services are fully functional.
We will continue monitoring this incident and inform you as soon as any news becomes available.
Jul 16, 18:05 UTC

Colombia - Banco Nequi - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Jul 16, 08:29 UTC

Monitoring - We see conversion rates back to normal values. We will continue monitoring for any further issues.
Jul 16, 07:39 UTC

Update - We want to inform you that the issue with Banco Nequi is still ongoing. We are closely monitoring the situation and will provide updates as soon as we have new information.
Jul 16, 01:15 UTC

Identified - We want to inform you that Banco Nequi is currently presenting issues on their side resulting in intermittences on the approval of payments through PSE. All D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as any news becomes available.
Jul 15, 22:28 UTC

Investigating - We are currently investigating this issue.
Jul 15, 22:02 UTC

Resolved - This incident has been resolved.
Jul 16, 01:54 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 16, 01:25 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Jul 16, 00:44 UTC

Jul 15, 2024

Resolved - This incident has been resolved.
Jul 15, 19:25 UTC

Monitoring - We are now seeing the conversion rates reaching the expected. We will keep monitoring and inform you of further issues.
Jul 15, 18:32 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Jul 15, 17:35 UTC

Peru - BCP - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Jul 15, 17:46 UTC

Monitoring - We are now seeing the conversion rates reaching the expected. We will keep monitoring and inform you of further issues.
Jul 15, 17:30 UTC

Identified - We would like to inform you that BCP is presenting issues on their side, resulting in an intermittence that affects Tupay payments.
We are closely monitoring the situation and will update this incident as soon as we see any improvements. We would like to assure you that all D24 services are operating without any disruptions.
Jul 15, 17:02 UTC

Chile - Banco Santander - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Jul 15, 16:37 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 15, 16:16 UTC

Update - We want to inform you that Santander's issues are still ongoing. We are closely monitoring the situation and will provide updates as soon as we have any new information.
Jul 15, 14:43 UTC

Identified - We want to inform you that we have identified a decrease in the conversion rates of Santander payments due to an error on their HomeBanking application.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 14, 21:35 UTC

Brazil - Bradesco - Home Banking Issues

Resolved - This incident has been resolved.
Jul 15, 15:35 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Jul 15, 15:19 UTC

Update - We want to inform you that Bradesco is still presenting issues on their side which continue to affect their approvals through Pix.
We will continue monitoring and updating the incident as soon as any news becomes available.
Jul 15, 14:23 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Bradesco payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 15, 13:35 UTC

Brazil - Santander - Open Finance Issues

Resolved - This incident has been resolved.
Jul 15, 14:56 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 15, 14:24 UTC

Identified - We would like to inform you that we have identified issues on Santander's side that are causing instability in their Open Finance (ITP) service, affecting bank transfers. However, please note that Pix payments through Santander are not affected and all D24 services are fully functional.
We will continue monitoring this incident and inform you as soon as any news becomes available.
Jul 15, 12:18 UTC

Colombia - Banco Nequi - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Jul 15, 11:39 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 15, 11:19 UTC

Identified - We want to inform you that Banco Nequi is currently presenting issues on their side resulting in intermittences on the approval of payments through PSE. All D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as any news becomes available.
Jul 15, 10:39 UTC

Chile - Banco Falabela - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Jul 15, 11:18 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 15, 11:08 UTC

Identified - We would like to inform you that Banco Falabela is currently presenting an error on their Home Banking application resulting in lower conversion rates for the method, affecting payments through Webpay as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Jul 15, 05:58 UTC

Investigating - We are currently investigating this issue.
Jul 15, 05:58 UTC

Mexico - OXXO - Delays Approving Payments

Resolved - This incident has been resolved.
Jul 15, 10:42 UTC

Monitoring - We would like to inform you that OXXO has fixed the issue on their end and the payments that were pending from yesterday in our system have been released.
We now observe conversion rates reaching the expected values and will continue to monitor and keep you informed of any further issues.
Jul 15, 10:19 UTC

Update - We would like to inform you that the provider maintenance has been completed. However, we are still experiencing delays with OXXO payments. We are actively communicating with the provider and awaiting their response.
We will continue to monitor the situation closely and will notify you immediately once we receive a resolution from the provider.
Jul 14, 22:24 UTC

Identified - We want to inform you that we have identified a delay in OXXO payments due to maintenance on their platform, which will last until 09:00 PM UTC. All D24 services are fully operational.
We are closely monitoring the situation and will provide updates if there are any improvements.
Jul 14, 17:45 UTC

Chile - Webpay - Transbank Issues

Resolved - This incident has been resolved.
Jul 15, 08:48 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 15, 06:32 UTC

Identified - We want to inform you that WebPay is still presenting issues on their side which continue to affect their approvals.
We will continue monitoring and updating the incident as soon as any news becomes available.
Jul 15, 01:07 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 14, 23:01 UTC

Update - We want to inform you that we are observing a decrease in conversion rates for WebPay due to an intermittence from the Transbank side. All D24 services are fully functional. We are closely monitoring the situation and will update this incident as soon as we have any news.
Jul 14, 21:18 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Banco Ripley payments due to an error on their HomeBanking application, affecting Webpay payments. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Jul 14, 15:53 UTC

Jul 14, 2024

Colombia - Efecty - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Jul 14, 21:59 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 14, 21:17 UTC

Investigating - We are currently investigating this issue.
Jul 14, 18:49 UTC

Brazil - Open Finance - Platform Issues

Resolved - This incident has been resolved.
Jul 14, 20:13 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 14, 19:40 UTC

Identified - We would like to inform you that we have identified issues with Open Finance (ITP), affecting bank transfers for all banks. All D24 services are fully operational.
We will continue to monitor this incident and provide updates as soon as there are any developments.
Jul 14, 19:02 UTC

Chile - Webpay - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Jul 14, 13:15 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 14, 12:20 UTC

Investigating - We are currently investigating this issue.
Jul 14, 11:07 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 14, 10:37 UTC

Identified - We would like to inform you that Banco Santander is currently experiencing an error in their Home Banking application, resulting in lower conversion rates for the method and affecting payments through Webpay as well. All D24 services are fully functional. We are closely monitoring this situation and will provide updates if there are any improvements.
Jul 14, 09:46 UTC

Colombia - PSE - ACH

Resolved - This incident has been resolved.
Jul 14, 07:16 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 14, 06:49 UTC

Identified - We want to inform you that we have identified a decrease in the conversion rates of PSE payments due to an maintenance on their platform. All D24 services are fully operational. We are closely monitoring the situation and will provide updates in case of any improvements.
Jul 14, 05:23 UTC

Investigating - We are currently investigating this issue.
Jul 14, 05:15 UTC

Chile - Local Banks - HomeBanking Issues

Resolved - This incident has been resolved.
Jul 14, 05:17 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 14, 04:51 UTC

Update - We would like to inform you that Banco Estado, Banco Santander, Banco Falabella and Banco de Chile are currently presenting an error on their Home Banking application, resulting in lower conversion rates for the methods, Bank Transfer and WebPay. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Jul 14, 04:31 UTC

Identified - We would like to inform you that Banco Estado, Banco Santander and Banco de Chile are currently presenting an error on their Home Banking application, resulting in lower conversion rates for the methods and Bank Transfer. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Jul 14, 04:12 UTC

Resolved - This incident has been resolved.
Jul 14, 05:15 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 14, 04:53 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 14, 04:03 UTC

Resolved - This incident has been resolved.
Jul 14, 02:00 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 14, 01:24 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Jul 13, 23:52 UTC

Jul 13, 2024

Resolved - This incident has been resolved.
Jul 13, 19:32 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 13, 19:01 UTC

Update - We would like to inform you that we have identified that the issues with Caixa also impact the completion of payouts for their customers.
We are actively monitoring the situation and will provide updates as soon as any new information becomes available.
Jul 13, 17:48 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting deposits and Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Jul 13, 17:25 UTC

Chile - Local Banks - HomeBanking Issues

Resolved - This incident has been resolved.
Jul 13, 06:00 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Jul 13, 05:46 UTC

Identified - We would like to inform you that Banco Estado, Banco Santander and Banco Falabela are currently presenting an error on their Home Banking application, resulting in lower conversion rates for the methods and Bank Transfer. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Jul 13, 05:06 UTC