D24 Status

Apr 20, 2024

No incidents reported today.

Apr 19, 2024

Chile - Banco Falabela - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 19, 15:48 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 19, 15:43 UTC

Identified - We would like to inform you that Banco Falabela is currently presenting an error on their Home Banking application resulting in lower conversion rates for the method, affecting payments through Webpay as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 19, 15:04 UTC

Chile - Banco Falabela - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 19, 09:49 UTC

Update - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 19, 09:49 UTC

Identified - We would like to inform you that Banco Falabela is currently presenting an error on their Home Banking application resulting in lower conversion rates for the method, affecting payments through Webpay as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 19, 04:24 UTC

Investigating - We are currently investigating this issue.
Apr 19, 04:24 UTC

Chile - Banco Estado - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 19, 01:57 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 19, 01:17 UTC

Identified - We would like to inform you that Banco Estado is presenting issues on their platform resulting in lower conversion rates for the method. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 19, 01:01 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 18, 19:15 UTC

Identified - We would like to inform you that Banco Estado is presenting issues on their platform resulting in lower conversion rates for the method. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 18, 16:54 UTC

Apr 18, 2024

Brazil - Nubank - HomeBanking Issues

Resolved - This incident has been resolved.
Apr 18, 18:42 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 18, 18:25 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Nubank payments due to an error on their Home Banking application, affecting mainly Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 18, 17:52 UTC

Chile - Banco Estado - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 18, 14:50 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 18, 12:29 UTC

Update - We would like to inform you that Banco Estado is presenting issues on their platform resulting in lower conversion rates for the method. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 18, 10:58 UTC

Identified - We would like to inform you that Banco Estado is presenting issues on their platform resulting in lower conversion rates for the method, affecting Webpay payments as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 18, 10:38 UTC

Brazil - PicPay - HomeBanking Issues

Resolved - This incident has been resolved.
Apr 18, 12:53 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 18, 12:42 UTC

Identified - We want to inform you that we have identified a decrease in the conversion rates of PicPay payments due to an error on their HomeBanking applications, affecting mainly PIX transactions. All D24 services are fully functional.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Apr 18, 12:07 UTC

Chile - Banco Estado - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 18, 08:00 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 18, 06:53 UTC

Identified - We would like to inform you that Banco Estado still presenting issues on their platform resulting in lower conversion rates for the method. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 17, 16:49 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 17, 15:45 UTC

Identified - We would like to inform you that Banco Estado is presenting issues on their platform resulting in lower conversion rates for the method, affecting Webpay payments as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 17, 15:36 UTC

Mexico - Scheduled Maintenance Window for SPEI and Payouts

Completed - The scheduled maintenance has been completed.
Apr 18, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 UTC

Scheduled - We would like to inform you that SPEI has scheduled an internal maintenance window for this Thursday, April 18th, 2024, between 06:00 AM and 07:30 AM UTC. During that time, the payment method SPEI service may suffer from intermittences while creating and approving transactions. Payouts from Mexico may also present delays. We invite you to take the appropriate measures.
Apr 18, 02:09 UTC

Apr 17, 2024

Bolivia - Pago Facil - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 17, 21:10 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 17, 20:39 UTC

Investigating - We are currently investigating this issue.
Apr 17, 18:56 UTC

Peru - Pago Efectivo - Intermittences

Resolved - This incident has been resolved.
Apr 17, 16:05 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 17, 15:58 UTC

Update - We would like to inform you due to the issues on Pago Efectivo's side, the method has been facing an outage in the approvals.
We are closely monitoring the situation and will provide updates on this incident as soon as new information becomes available.
Apr 17, 15:31 UTC

Identified - We would like to inform you that Pago Efectivo is currently facing issues on their side, resulting in a decrease in the conversion rate. We want to assure you that all D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Apr 17, 15:24 UTC

Colombia - PSE - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 17, 11:54 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 17, 11:31 UTC

Investigating - We are currently investigating this issue.
Apr 17, 10:49 UTC

Peru - Pago Efectivo - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 17, 10:42 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 17, 09:48 UTC

Investigating - We are currently investigating this issue.
Apr 17, 06:35 UTC

Apr 16, 2024

Mexico - BBVA - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 16, 17:46 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 16, 17:33 UTC

Investigating - We are currently investigating this issue.
Apr 16, 17:11 UTC

Bolivia - Pago Facil - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 16, 15:28 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 16, 14:58 UTC

Investigating - We are currently investigating this issue.
Apr 16, 14:19 UTC

Brazil - Banco do Brasil - Homebanking Issues

Resolved - This incident has been resolved.
Apr 16, 14:56 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 16, 14:40 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Banco do Brasil payments due to an error on their Home Banking application affecting Pix and deposit transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 16, 13:42 UTC

Mexico - BBVA - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 16, 07:39 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 16, 05:01 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Apr 16, 01:43 UTC

Colombia - Banco Nequi - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 16, 05:02 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 16, 01:11 UTC

Identified - We would like to inform you that Banco Nequi is currently presenting issues on their side resulting in intermittences on the approval of payments through PSE. All D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as any news becomes available.
Apr 15, 23:43 UTC

Chile - Banco Falabela - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 16, 01:11 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 15, 23:46 UTC

Identified - We would like to inform you that Banco Falabela is currently presenting an error on their Home Banking application resulting in lower conversion rates for the method, affecting payments through Webpay as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 15, 22:50 UTC

Apr 15, 2024

Brazil - Bradesco - HomeBanking Issues

Resolved - This incident has been resolved.
Apr 15, 16:30 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 15, 16:12 UTC

Identified - We want to inform you that we have identified a decrease in the conversion rates of Bradesco payments due to an error on their Home Banking application, affecting deposits and PIX transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 15, 15:56 UTC

Brazil - Bradesco - HomeBanking Issues

Resolved - This incident has been resolved.
Apr 15, 15:17 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 15, 14:59 UTC

Identified - We want to inform you that we have identified a decrease in the conversion rates of Bradesco payments due to an error on their Home Banking application, affecting deposits and PIX transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 15, 14:48 UTC

D24 | Scheduled Maintenance Window

Completed - The scheduled maintenance has been completed.
Apr 15, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:00 UTC

Scheduled - We would like to inform you that we are scheduling a maintenance window on Monday, April 15th starting at 07:00 AM UTC with a duration of one hour. Within this maintenance window, our Cashin and Cashout APIs as well as our backoffice may suffer intermittences.
Apr 5, 20:26 UTC

Apr 14, 2024

Chile - BCI - Decrease in conversion rates

Resolved - This incident has been resolved.
Apr 14, 23:11 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 14, 22:33 UTC

Investigating - We are currently investigating this issue.
Apr 14, 19:29 UTC

Mexico - BBVA - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 14, 21:52 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 14, 20:28 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Apr 14, 19:58 UTC

Chile - WebPay - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 14, 13:42 UTC

Monitoring - Transbank services are operational once more and we're seeing the conversion rates of Webpay reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 14, 13:28 UTC

Investigating - We are currently investigating this issue.
Apr 14, 12:57 UTC

Brazil - Caixa - HomeBanking Issues

Resolved - This incident has been resolved.
Apr 14, 11:54 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 14, 11:29 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting deposits and PIX transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 14, 10:55 UTC

Brazil - Caixa - HomeBanking Issues

Resolved - This incident has been resolved.
Apr 14, 07:54 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 14, 06:44 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting deposits and PIX transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 14, 05:18 UTC

Investigating - We are currently investigating this issue.
Apr 14, 05:18 UTC

Apr 13, 2024

Chile - WebPay - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 13, 09:31 UTC

Monitoring - Transbank services are operational once more and we're seeing the conversion rates of Webpay reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 13, 07:05 UTC

Identified - We want to inform you that we are observing a decrease in conversion rates for WebPay due to an intermittence from Transbank's side. Please note that all D24 services are fully functional. We are closely monitoring the situation and will update this incident as soon as we have any news.
Apr 13, 05:34 UTC

Investigating - We are currently investigating this issue.
Apr 13, 05:33 UTC

Mexico - BBVA - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 13, 01:56 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 13, 01:13 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Apr 12, 23:27 UTC

Apr 12, 2024

Apr 11, 2024

Chile - Banco Estado - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 11, 15:24 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 11, 15:09 UTC

Identified - We would like to inform you that Banco Estado is presenting issues on their platform resulting in lower conversion rates for the method. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 11, 14:37 UTC

Brazil - Itau - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 11, 10:35 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 11, 10:20 UTC

Identified - We want to inform you that we have identified a decrease in the conversion rates of Itau payments due to an error on their Home Banking application, affecting deposits and PIX transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 11, 09:28 UTC

Investigating - We are currently investigating this issue.
Apr 11, 09:27 UTC

Apr 10, 2024

Mexico - Spei - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 10, 21:46 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 10, 21:29 UTC

Update - We are continuing to investigate this issue.
Apr 10, 19:15 UTC

Investigating - We are currently investigating this issue.
Apr 10, 18:38 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 10, 18:34 UTC

Investigating - We are currently investigating this issue.
Apr 10, 17:56 UTC

Chile - Banco Falabella - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 10, 18:50 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 10, 18:35 UTC

Identified - We would like to inform you that Banco Falabella is currently presenting an error on their Home Banking application resulting in lower conversion rates for the method, affecting payments through Webpay as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 10, 18:07 UTC

Chile - BCI - Decrease in conversion rates

Resolved - This incident has been resolved.
Apr 10, 17:08 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 10, 17:00 UTC

Investigating - We are currently investigating this issue.
Apr 10, 16:02 UTC

Mexico - BBVA - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 10, 07:14 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 10, 06:50 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update this incident as soon as we see any improvements.
Apr 10, 05:34 UTC

Apr 9, 2024

Mexico - BBVA - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 9, 07:14 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 9, 06:38 UTC

Identified - We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update this incident as soon as we see any improvements.
Apr 9, 05:47 UTC

Brazil - Nubank - HomeBanking Issues

Resolved - This incident has been resolved.
Apr 9, 04:44 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 9, 04:13 UTC

Update - We would like to inform you that Nubank is still experiencing issues with its Home Banking application, mainly affecting operations carried out via Pix. We are actively monitoring the situation and will provide updates as soon as any new information becomes available.
Apr 9, 01:13 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Nubank payments due to an error on their Home Banking application, affecting mainly Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 8, 21:24 UTC

Colombia - Efecty - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 9, 00:19 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 8, 23:50 UTC

Investigating - We are currently investigating this issue.
Apr 8, 21:47 UTC

Apr 8, 2024

Brazil - Caixa - HomeBanking Issues

Resolved - This incident has been resolved.
Apr 8, 21:42 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 8, 21:33 UTC

Update - We would like to inform you that we have identified that the issues with Caixa also impact the completion of payouts for their customers.
We are actively monitoring the situation and will provide updates as soon as any new information becomes available.
Apr 8, 20:36 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 8, 20:33 UTC

Chile - Banco Estado - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 8, 19:37 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 8, 18:43 UTC

Investigating - We are currently investigating this issue.
Apr 8, 15:09 UTC

Brazil - Nubank - HomeBanking Issues

Resolved - This incident has been resolved.
Apr 8, 17:13 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 8, 17:08 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Nubank payments due to an error on their Home Banking application, affecting mainly Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 8, 17:04 UTC

Colombia - PSE - ACH Maintenance

Resolved - This incident has been resolved.
Apr 8, 09:53 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 8, 09:46 UTC

Identified - We would like to inform you that the technical team of ACH Colombia is performing maintenance on the PSE system, which is resulting in a decrease in convertion rates of payments through PSE. All D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Apr 8, 06:13 UTC

Apr 7, 2024

Brazil - PicPay - HomeBanking Issues

Resolved - This incident has been resolved.
Apr 7, 12:44 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 7, 12:25 UTC

Identified - We want to inform you that we have identified a decrease in the conversion rates of PicPay payments due to an error on their HomeBanking applications, affecting mainly PIX transactions. All D24 services are fully functional.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Apr 7, 10:27 UTC

Chile - Banco Falabella - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 7, 09:37 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 7, 09:14 UTC

Identified - We would like to inform you that Banco Falabella is currently presenting an error on their Home Banking application resulting in lower conversion rates for the method, affecting payments through Webpay as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Apr 7, 03:38 UTC

Investigating - We are currently investigating this issue.
Apr 7, 03:09 UTC

Chile - Banco Santander - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 7, 06:11 UTC

Monitoring - We are now seeing the conversion rates reaching the expected. We will keep monitoring and inform you of further issues.
Apr 7, 05:49 UTC

Identified - We want to inform you that we have identified a decrease in the conversion rates of Santander payments due to an error on their HomeBanking application.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 7, 04:10 UTC

Investigating - We are currently investigating this issue.
Apr 7, 03:39 UTC

Apr 6, 2024

Brazil - PicPay - HomeBanking Issues

Resolved - This incident has been resolved.
Apr 6, 16:16 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 6, 15:49 UTC

Identified - We want to inform you that we have identified a decrease in the conversion rates of PicPay payments due to an error on their HomeBanking applications, affecting mainly PIX transactions. All D24 services are fully functional.
We are closely monitoring the situation and will update this incident as soon as we have any news.
Apr 6, 15:07 UTC

Chile - Webpay - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 6, 14:31 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 6, 13:56 UTC

Investigating - We are currently investigating this issue.
Apr 6, 13:40 UTC

Ecuador - Banco Pichincha - Decrease in Conversion Rates

Resolved - This incident has been resolved.
Apr 6, 11:34 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 6, 09:53 UTC

Identified - We would like to inform you that we have identified a decrease in the conversion rates of Banco Pichincha caused by a platform error on their side. All D24 services are fully operational. We will be monitoring the situation closely and will keep you updated if there are any improvements.
Apr 6, 06:15 UTC

Investigating - We are currently investigating this issue.
Apr 6, 05:32 UTC

Brazil - Central Bank - Pix System Intermittences

Resolved - This incident has been resolved.
Apr 6, 03:00 UTC

Monitoring - We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Apr 6, 01:09 UTC

Update - We would like to inform you that we have identified an incident with the Brazilian Central Bank system causing intermittent issues with payment processing. This is currently affecting all transactions and may result in delays for our customers.
However, we want to assure you that all D24 services are fully functional despite this incident. We will closely monitor the situation with the Central Bank system and provide updates in case of any improvements.
Apr 5, 21:56 UTC

Update - We would like to inform you that we have noticed a decrease in the conversion rates of Banco Inter and PicPay payments. This is attributed to an error in their platform, which is affecting the completion of payouts for their customers. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Apr 5, 21:42 UTC

Identified - We want to inform you that we have identified a decrease in the conversion rates of Banco Inter and PicPay payments due to an error on their HomeBanking applications, affecting deposits and PIX transactions. All D24 services are fully functional.
We are closely monitoring the situation and will update this incident as soon as we have any news
Apr 5, 20:47 UTC

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