Resolved -
This incident has been resolved.
Feb 19, 15:29 UTC
Monitoring -
We are now seeing the conversion rates reaching the expected values for Pix transactions, and the completion of payouts for their customers. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Feb 19, 15:18 UTC
Update -
We want to inform you that Itaú has been presenting once again issues on their side affecting Pix transactions, and the completion of payouts for their customers.
We will continue monitoring and update you as soon as any news becomes available.
Feb 19, 14:53 UTC
Update -
We are now seeing the conversion rates reaching the expected values for Pix payments. However, the issues affecting payout completion are still ongoing, we will continue monitoring and inform you regarding any news.
Feb 19, 14:42 UTC
Update -
We want to inform you that Itaú has been presenting once again issues on their side affecting Pix transactions, and the completion of payouts for their customers.
We will continue monitoring and update you as soon as any news becomes available.
Feb 19, 14:31 UTC
Update -
We are now seeing the conversion rates reaching the expected values for Pix payments. However, the issues affecting payout completion are still ongoing, we will continue monitoring and inform you regarding any news.
Feb 19, 13:46 UTC
Update -
We would like to inform you that we have identified that the issues with Itaú are currently impacting the completion of payouts for their customers.
We are actively monitoring the situation and will provide updates as soon as any new information becomes available.
Feb 19, 12:31 UTC
Identified -
We would like to inform you that we have identified a decrease in the conversion rates of Itaú payments due to an error on their Home Banking application, affecting Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Feb 19, 12:18 UTC