Resolved -
This incident has been resolved.
Mar 24, 16:29 UTC
Monitoring -
We are now seeing the conversion rates reaching the expected values for Pix transactions, and the completion of payouts for their customers. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Mar 24, 16:08 UTC
Update -
We are now seeing the conversion rates reaching the expected values for Pix payments. However, the issues affecting payout completion are still ongoing, we will continue monitoring and inform you regarding any news.
Mar 24, 15:47 UTC
Update -
We want to inform you that Santander has been presenting once again issues on their side affecting Pix transactions, and the completion of payouts for their customers.
We will continue monitoring and update you as soon as any news becomes available.
Mar 24, 15:16 UTC
Update -
We would like to inform you that we have identified that the issues with Santander are currently impacting the completion of payouts for their customers. However, the Pix payments are now reaching the expected conversion rates.
We are actively monitoring the situation and will provide updates as soon as any new information becomes available.
Mar 24, 15:05 UTC
Identified -
We would like to inform you that we have identified a decrease in the conversion rates of Santander payments due to an error on their Home Banking application, affecting Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Mar 24, 14:54 UTC