Resolved -
This incident has been resolved.
Aug 16, 07:57 UTC
Monitoring -
We are now seeing the conversion rates reaching the expected values for Pix transactions, and the completion of payouts for their customers. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Aug 16, 07:47 UTC
Update -
We are now seeing the conversion rates reaching the expected values for Pix payments. However, the issues affecting payout completion are still ongoing, we will continue monitoring and inform you regarding any news.
Aug 16, 07:26 UTC
Update -
We would like to inform you that we have identified that the issues with Caixa are currently impacting the completion of payouts for their customers.
We are actively monitoring the situation and will provide updates as soon as any new information becomes available.
Aug 16, 06:24 UTC
Identified -
We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting Pix transactions. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Aug 16, 06:04 UTC