Brazil - Caixa - Home Banking Issues

Incident Report for D24

Resolved

This incident has been resolved.

Posted Jul 03, 2025 - 05:58 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values for PIX transactions and payouts. We will continue monitoring over the next few minutes and close the incident if no further issues arise.

Posted Jul 03, 2025 - 05:28 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jul 03, 2025 - 02:30 UTC

Identified

We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting PIX transactions and payouts through Caixa bank. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.

Posted Jul 03, 2025 - 02:18 UTC

This incident affected: Cashout APIs and Payment methods (Brazil - Caixa, Brazil - Pix).