Chile - Webpay - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted May 17, 2026 - 01:35 UTC

Monitoring

We are now seeing the conversion rates reaching the expected levels. We will keep monitoring and inform you of further issues.

Posted May 17, 2026 - 01:22 UTC

Identified

We want to inform you that we are observing a decrease in conversion rates for WebPay due to intermittent issues on Transbank's side. All D24 services are fully functional.
We are closely monitoring the situation and will update this incident as soon as we have any news.

Posted May 16, 2026 - 22:50 UTC

Update

We are continuing to investigate this issue.

Posted May 16, 2026 - 22:36 UTC

Investigating

We are currently investigating this issue.

Posted May 16, 2026 - 22:35 UTC

This incident affected: Payment methods (Chile - Webpay).