Brazil - Caixa - Home Banking Issues

Incident Report for D24

Resolved

This incident has been resolved.

Posted Mar 23, 2025 - 12:13 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values for the completion of payouts for their customers. We will continue monitoring over the next few minutes and close the incident if no further issues arise.

Posted Mar 23, 2025 - 12:03 UTC

Identified

We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting the completion of payouts for their customers. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.

Posted Mar 23, 2025 - 11:41 UTC

This incident affected: Payouts (Brazil - Caixa).