Peru - BCP - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Feb 01, 2026 - 03:26 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted Feb 01, 2026 - 02:53 UTC

Identified

We would like to inform you that BCP is presenting issues on their side, resulting in an intermittence that affects Tupay and PagoEfectivo payments.
We are closely monitoring the situation and will update this incident as soon as we see any improvements. We would like to assure you that all D24 services are operating without any disruptions.

Posted Jan 31, 2026 - 21:00 UTC

Investigating

We are currently investigating this issue.

Posted Jan 31, 2026 - 20:45 UTC

This incident affected: Payment methods (Peru - BCP, Peru - PagoEfectivo, Peru - Tupay).