Ecuador - Delays completing payouts
Incident Report for D24
Resolved
This incident has been resolved.
Posted Oct 16, 2024 - 10:59 UTC
Update
We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Posted Oct 16, 2024 - 10:58 UTC
Monitoring
We are pleased to inform you that processing has resumed on our side, and we expect the delays to be fully cleared within the next 24 hours. Further updates will be provided as new information becomes available.
Posted Oct 14, 2024 - 12:47 UTC
Identified
The provider has been facing issues with their platform, causing an outage in the approvals for payout and a decrease in the conversion rate. They are working on a fix and since any news becomes available we will inform you.
Posted Oct 10, 2024 - 13:09 UTC
Update
We are continuing to investigate this issue.
Posted Oct 10, 2024 - 12:49 UTC
Investigating
We are currently investigating this issue.
Posted Oct 09, 2024 - 19:24 UTC
This incident affected: Payouts (Ecuador).
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