Chile - Santander - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Dec 04, 2025 - 06:02 UTC

Update

We want to inform you that the Banco Santander issue is also affecting the Webpay payments. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.

Posted Dec 04, 2025 - 02:03 UTC

Identified

We want to inform you that Banco Santander is presenting an error on their Home Banking application, resulting in lower conversion rates for the method and bank transfers. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.

Posted Dec 04, 2025 - 01:39 UTC

This incident affected: Payment methods (Chile - Bank Transfer, Chile - Banco Santander, Chile - Webpay).