We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Posted Mar 17, 2025 - 16:12 UTC
Update
We want to inform you that the conversion rate for SPEI payments has been normalized. However, we are still experiencing issues with our channel’s platform affecting the approvals for payouts in Mexico. The channel is working on a fix, and we will update you as soon as we have more information.
Posted Mar 17, 2025 - 11:14 UTC
Update
We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the Payouts, BBVA Bancomer and SPEI payments. All D24 services are fully functional. We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Posted Mar 17, 2025 - 06:37 UTC
Identified
We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional. We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Posted Mar 17, 2025 - 05:47 UTC
Monitoring
We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Posted Mar 17, 2025 - 05:21 UTC
Identified
We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional. We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Posted Mar 17, 2025 - 01:40 UTC
This incident affected: Payouts (Mexico) and Payment methods (Mexico - BBVA Bancomer, Mexico - Spei).