Colombia - Banco Daviplata - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Apr 24, 2026 - 17:39 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted Apr 24, 2026 - 17:12 UTC

Identified

We would like to inform you that Banco Daviplata is currently presenting issues on their side, resulting in intermittences in the approval of payments through PSE. All D24 services are fully operational. We are closely monitoring the situation and will update this incident as soon as possible.

Posted Apr 24, 2026 - 04:53 UTC

This incident affected: Payment methods (Colombia - PSE).