We are now seeing the conversion rates reaching the expected values for Pix transactions, and the completion of payouts for their customers. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Posted Jun 06, 2025 - 20:29 UTC
Update
We want to inform you that Itaú has been presenting once again issues on their side affecting Pix transactions, and the completion of payouts for their customers. We will continue monitoring and update you as soon as any news becomes available.
Posted Jun 06, 2025 - 20:19 UTC
Update
We are now seeing the conversion rates reaching the expected values for the payout completion. However, the issues affecting Pix payments are once again occurring, we will continue monitoring and inform you regarding any news.
Posted Jun 06, 2025 - 20:08 UTC
Update
We are now seeing the conversion rates reaching the expected values for Pix payments. However, the issues affecting payout completion are still ongoing, we will continue monitoring and inform you regarding any news.
Posted Jun 06, 2025 - 19:58 UTC
Identified
We would like to inform you that we have identified a decrease in the conversion rates of Itaú payments due to an error on their Home Banking application, affecting Pix transactions, and the completion of payouts for their customers. All D24 services are fully functional. We will closely monitor this situation and provide updates in case of any improvements.
Posted Jun 06, 2025 - 19:27 UTC
This incident affected: Payouts (Brazil - Itaú) and Payment methods (Brazil - Itaú).