Chile - Local Banks - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted May 25, 2025 - 09:43 UTC

Update

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted May 25, 2025 - 09:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 25, 2025 - 09:10 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 25, 2025 - 07:20 UTC

Identified

We would like to inform you that local Chilean banks are currently experiencing issues on their side, resulting in lower CR for Santander, Banco de Chile, Scotiabank, Itaú, BCI, Bank Transfer, Banco Estado and Banco Falabella.
All D24 services remain fully functional. We are closely monitoring the situation and will provide updates on this incident as soon as any improvements are observed.

Posted May 25, 2025 - 05:16 UTC

This incident affected: Payment methods (Chile - Bank Transfer, Chile - BCI, Chile - Banco Estado, Chile - Banco Falabella, Chile - Banco Santander, Chile - Itaú, Chile - Banco de Chile, Chile - Scotiabank).