Colombia - Local Banks - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.
Posted Nov 04, 2026 - 08:21 UTC

Monitoring

We are now seeing the conversion rates reaching the expected levels. We will keep monitoring and inform you of further issues.
Posted Nov 04, 2026 - 07:58 UTC

Investigating

We are currently investigating this issue.
Posted Nov 04, 2026 - 06:50 UTC
This incident affected: Payment methods (Colombia - Nequi, Colombia - PSE, Colombia - Bre-B).