Mexico - OXXO - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Dec 03, 2025 - 11:48 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted Dec 03, 2025 - 11:24 UTC

Identified

We would like to inform you that OXXO is experiencing issues on their side, resulting in intermittence that is affecting payment approvals. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we observe any improvements.

Posted Dec 03, 2025 - 10:32 UTC

This incident affected: Payment methods (Mexico - OXXO).