Colombia - ACH - PSE - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Jan 24, 2026 - 08:49 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring throughout ACH maintenance and inform you of further issues.

Posted Jan 24, 2026 - 08:34 UTC

Identified

We would like to inform you that ACH-PSE is undergoing an internal maintenance. During this time, the PSE payment service may experience intermittent issues when creating and approving transactions

Posted Jan 24, 2026 - 08:07 UTC

Investigating

We are currently investigating this issue.

Posted Jan 24, 2026 - 05:52 UTC

This incident affected: Payment methods (Colombia - PSE).