Colombia - Bancolombia - Decrease in Conversion Rates
Incident Report for D24
Resolved
This incident has been resolved.
Posted Nov 11, 2024 - 17:31 UTC
Monitoring
We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Posted Nov 11, 2024 - 16:59 UTC
Identified
We would like to inform you that Banco Bancolombia is still presenting issues on their platform resulting in lower conversion rates for the method, affecting PSE payments as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.
Posted Nov 11, 2024 - 13:07 UTC
This incident affected: Payment methods (Colombia - Bancolombia, Colombia - PSE).