Colombia - Local Banks - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Jul 02, 2026 - 04:40 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted Jul 02, 2026 - 03:52 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jul 02, 2026 - 01:40 UTC

Identified

We would like to inform you that Local Banks in Colombia are presenting issues on their side affecting PSE and BREB methods. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.

Posted Jul 02, 2026 - 01:05 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted Jul 02, 2026 - 00:53 UTC

Investigating

We are currently investigating this issue.

Posted Jul 02, 2026 - 00:26 UTC

This incident affected: Payment methods (Colombia - Nequi, Colombia - Bancolombia, Colombia - Efecty, Colombia - PSE, Colombia - Bre-B).