Colombia - Local Banks - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Apr 16, 2026 - 22:36 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted Apr 16, 2026 - 22:14 UTC

Identified

We would like to inform you that Local Banks in Colombia are presenting issues on their side affecting PSE method. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.

Posted Apr 16, 2026 - 21:50 UTC

Investigating

We are currently investigating this issue.

Posted Apr 16, 2026 - 21:32 UTC

This incident affected: Payment methods (Colombia - Nequi, Colombia - Bancolombia, Colombia - PSE).