Mexico - Local Banks - Decrease in Conversion Rates
Incident Report for D24
Resolved
This incident has been resolved.
Posted Oct 17, 2024 - 00:46 UTC
Monitoring
We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Posted Oct 16, 2024 - 23:17 UTC
Update
We would like to inform you that Bancoppel is still experiencing issues on their end, which continue to affect their approvals through SPEI. However, BBVA is now operational. We will keep monitoring the situation and update you on the incident as soon as any news becomes available.
Posted Oct 16, 2024 - 22:14 UTC
Update
We would like to inform you that Bancoppel is presenting issues on their side, resulting in an intermittence that affects the Bancoppel and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Posted Oct 16, 2024 - 17:13 UTC
Identified
We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Posted Oct 16, 2024 - 13:02 UTC
This incident affected: Payment methods (Mexico - BBVA Bancomer, Mexico - Spei).