Colombia - Banco Nequi - Decrease in Conversion Rates
Incident Report for D24
Resolved
This incident has been resolved.
Posted Jul 16, 2024 - 08:29 UTC
Monitoring
We see conversion rates back to normal values. We will continue monitoring for any further issues.
Posted Jul 16, 2024 - 07:39 UTC
Update
We want to inform you that the issue with Banco Nequi is still ongoing. We are closely monitoring the situation and will provide updates as soon as we have new information.
Posted Jul 16, 2024 - 01:15 UTC
Identified
We want to inform you that Banco Nequi is currently presenting issues on their side resulting in intermittences on the approval of payments through PSE. All D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as any news becomes available.
Posted Jul 15, 2024 - 22:28 UTC
Investigating
We are currently investigating this issue.
Posted Jul 15, 2024 - 22:02 UTC
This incident affected: Payment methods (Colombia - Nequi, Colombia - PSE).
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