We are now seeing the conversion rates reaching the expected levels. We will keep monitoring and inform you of further issues.
Posted Nov 28, 2025 - 12:53 UTC
Identified
We want to inform you that Banco Nequi is again experiencing issues on their side, resulting in intermittences in the approval of payments through the PSE method. All D24 services are fully operational. We are closely monitoring the situation and will update this incident as soon as any new information becomes available.
Posted Nov 28, 2025 - 12:08 UTC
Monitoring
We are now seeing the conversion rates reaching the expected levels. We will keep monitoring and inform you of further issues.
Posted Nov 28, 2025 - 11:21 UTC
Update
We want to inform you that Banco Nequi is currently experiencing issues on their side, resulting in intermittences in the approval of payments through the PSE method. All D24 services are fully operational. We are closely monitoring the situation and will update this incident as soon as any new information becomes available.
Posted Nov 28, 2025 - 09:14 UTC
Identified
We would like to inform you that ACH Colombia is currently facing issues on its side, resulting in a decrease in the conversion rate that is impacting payments through PSE for all banks. We want to assure you that all D24 services are fully operational. We are closely monitoring the situation and will update this incident as soon as we have any news.
Posted Nov 28, 2025 - 08:45 UTC
This incident affected: Payment methods (Colombia - PSE).