We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Posted Apr 08, 2024 - 21:33 UTC
Update
We would like to inform you that we have identified that the issues with Caixa also impact the completion of payouts for their customers. We are actively monitoring the situation and will provide updates as soon as any new information becomes available.
Posted Apr 08, 2024 - 20:36 UTC
Identified
We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting Pix transactions. All D24 services are fully functional. We will closely monitor this situation and provide updates in case of any improvements.
Posted Apr 08, 2024 - 20:33 UTC
This incident affected: Payouts (Brazil) and Payment methods (Brazil - Caixa).