Ecuador - Banco Guayaquil - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.
Posted Jan 17, 2026 - 15:01 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Posted Jan 17, 2026 - 14:48 UTC

Investigating

We are currently investigating this issue.
Posted Jan 17, 2026 - 05:15 UTC
This incident affected: Payment methods (Ecuador - Banco Guayaquil).