Chile - Banco Estado - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Apr 02, 2025 - 20:16 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted Apr 02, 2025 - 20:04 UTC

Identified

We want to inform you that Banco Estado is presenting an error on their Home Banking application, resulting in lower conversion rates for the method, bank transfers, payouts and payments through Webpay. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.

Posted Apr 02, 2025 - 19:12 UTC

This incident affected: Payouts (Chile) and Payment methods (Chile - Bank Transfer, Chile - Banco Estado, Chile - Webpay).