Mexico - Provider Issues

Incident Report for D24

Resolved

This incident has been resolved.

Posted Jul 19, 2024 - 13:29 UTC

Monitoring

We are now seeing the conversion rates reaching the expected. We will keep monitoring and inform you of further issues.

Posted Jul 19, 2024 - 12:08 UTC

Identified

The provider has been facing issues with their platform, causing a partial outage in the approvals for payout and a decrease in the conversion rate for SPEI and BBVA Bancomer. They are working on a fix and since any news becomes available we will inform you.

Posted Jul 19, 2024 - 10:25 UTC

Investigating

We are currently investigating this issue.

Posted Jul 19, 2024 - 09:34 UTC

This incident affected: Payouts (Mexico) and Payment methods (Mexico - BBVA Bancomer, Mexico - Spei).