Mexico - Local Banks - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Mar 25, 2025 - 02:24 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted Mar 25, 2025 - 00:44 UTC

Identified

We would like to inform you that local Mexican banks are currently experiencing issues on their side, resulting in lower CR for SPEI.
All D24 services remain fully functional. We are closely monitoring the situation and will provide updates on this incident as soon as any improvements are observed.

Posted Mar 25, 2025 - 00:16 UTC

This incident affected: Payment methods (Mexico - BBVA Bancomer, Mexico - Spei, Mexico - Banamex, Mexico - Banorte).