Colombia - Nequi - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.
Posted Sep 19, 2026 - 09:07 UTC

Identified

We would like to inform you that Banco Nequi is currently presenting issues on their side, resulting in intermittences in the approval of payments through PSE. All D24 services are fully operational. We are closely monitoring the situation and will update this incident as soon as possible.
Posted Sep 19, 2026 - 07:39 UTC
This incident affected: Payment methods (Colombia - Nequi, Colombia - PSE).
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