Colombia - Nequi - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.
Posted Nov 11, 2026 - 06:10 UTC

Monitoring

We are now seeing the conversion rates reaching the expected levels. We will keep monitoring and inform you of further issues.
Posted Nov 11, 2026 - 05:22 UTC

Investigating

We are currently investigating this issue.
Posted Nov 11, 2026 - 03:49 UTC
This incident affected: Payment methods (Colombia - Nequi).