Chile - Local Banks - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Jul 12, 2026 - 06:30 UTC

Monitoring

We are now seeing the conversion rates reaching the expected levels. We will keep monitoring and inform you of further issues.

Posted Jul 12, 2026 - 05:34 UTC

Identified

We would like to inform you that local Chilean banks are currently experiencing issues on their side, resulting in lower CR for Banco Estado, Banco Falabella, Banco Santander and Banco de Chile, BCI and Scotiabank.
All D24 services remain fully functional. We are closely monitoring the situation and will provide updates on this incident as soon as any improvements are observed.

Posted Jul 12, 2026 - 04:29 UTC

This incident affected: Payment methods (Chile - Bank Transfer, Chile - BCI, Chile - Banco Estado, Chile - Banco Falabella, Chile - Banco Santander, Chile - Banco de Chile, Chile - Scotiabank).