Mexico - BBVA - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.
Posted Jul 06, 2025 - 09:47 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Posted Jul 06, 2025 - 06:37 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jul 06, 2025 - 05:35 UTC

Identified

We would like to inform you that BBVA is presenting issues on their side, resulting in an intermittence that affects the BBVA Bancomer and SPEI payments. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.
Posted Jul 06, 2025 - 05:16 UTC
This incident affected: Cashout APIs and Payment methods (Mexico - BBVA Bancomer, Mexico - Spei).