Colombia - PSE - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Oct 23, 2026 - 16:08 UTC

Monitoring

We are now seeing the conversion rates reaching the expected levels. We will keep monitoring and inform you of further issues.

Posted Oct 23, 2026 - 16:04 UTC

Update

We would like to inform you that Banco Davivienda and Daviplata in Colombia are presenting issues on their side affecting the PSE method. All D24 services are fully functional.
We are closely monitoring the situation and will update you on this incident as soon as we see any improvements.

Posted Oct 23, 2026 - 15:51 UTC

Identified

We would like to inform you that PSE is currently experiencing service disruptions, leading to a degraded conversion rate for this method. All D24 services are fully functional, and we will be closely monitoring this situation and providing updates as soon as any news becomes available.

Posted Oct 23, 2026 - 15:39 UTC

This incident affected: Payment methods (Colombia - PSE).