Colombia - Banco Nequi - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Nov 27, 2025 - 16:06 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted Nov 27, 2025 - 16:01 UTC

Identified

We want to inform you that Banco Nequi is currently presenting issues on their side, resulting in intermittences in the approval of payments through the method itself and PSE. All D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as any news becomes available.

Posted Nov 27, 2025 - 13:15 UTC

This incident affected: Payment methods (Colombia - Nequi, Colombia - PSE).