Chile - Santander - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Jun 04, 2025 - 01:01 UTC

Monitoring

We are now seeing the conversion rates reaching the expected levels. We will keep monitoring and inform you of further issues.

Posted Jun 04, 2025 - 00:00 UTC

Identified

We want to inform you that Banco Santander (Chile) is presenting an error on their Home Banking application, resulting in lower conversion rates for the method and bank transfers. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.

Posted Jun 03, 2025 - 22:37 UTC

This incident affected: Payment methods (Chile - Bank Transfer, Chile - Banco Santander).