We are now seeing the conversion rates reaching the expected values for Pix transactions. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Posted Nov 15, 2024 - 12:27 UTC
Update
We would like to inform you that Caixa is still experiencing issues affecting Pix approvals. We are actively monitoring the situation and will share updates as soon as new information becomes available.
Posted Nov 15, 2024 - 10:37 UTC
Identified
We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting Pix transactions. All D24 services are fully functional. We will closely monitor this situation and provide updates in case of any improvements.
Posted Nov 15, 2024 - 05:36 UTC
This incident affected: Payment methods (Brazil - Caixa).