Colombia - PSE - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Sep 01, 2026 - 06:00 UTC

Monitoring

We are now seeing the conversion rates reaching the expected levels. We will keep monitoring and inform you of further issues

Posted Sep 01, 2026 - 05:23 UTC

Identified

We would like to inform you that Nequi is currently presenting issues on their side, resulting in intermittences in the approval of payments through PSE. All D24 services are fully operational. We are closely monitoring the situation and will update this incident as soon as possible.

Posted Sep 01, 2026 - 04:25 UTC

This incident affected: Payment methods (Colombia - PSE).