Colombia - BREB - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted May 24, 2026 - 20:19 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted May 24, 2026 - 19:20 UTC

Identified

We would like to inform you that due to issues on Bre-B's side, the method has been experiencing a degradation in the payment approvals.
We are closely monitoring the situation and will provide updates on this incident as soon as new information becomes available.

Posted May 24, 2026 - 14:23 UTC

Investigating

We are currently investigating this issue.

Posted May 24, 2026 - 10:17 UTC

This incident affected: Payment methods (Colombia - Bre-B).