Colombia - Banco Nequi - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted May 08, 2026 - 03:29 UTC

Monitoring

We are now seeing numbers reaching the expected values. Our team continues to monitor the situation closely and will provide updates as new information becomes available.

Posted May 08, 2026 - 02:24 UTC

Identified

We want to inform you that Banco Nequi is currently presenting issues on their side, resulting in intermittences for the method itself. All D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as any news becomes available.

Posted May 08, 2026 - 00:36 UTC

This incident affected: Payment methods (Colombia - Nequi).