Ecuador - Banco Guayaquil - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.
Posted May 19, 2026 - 00:14 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Posted May 18, 2026 - 23:56 UTC

Investigating

We are currently investigating this issue.
Posted May 18, 2026 - 22:37 UTC
This incident affected: Payment methods (Ecuador - Banco Guayaquil).