Chile - Webpay - Transbank Issues

Incident Report for D24

Resolved

This incident has been resolved.

Posted Oct 11, 2025 - 23:52 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.

Posted Oct 11, 2025 - 23:02 UTC

Identified

We want to inform you that we are observing a decrease in conversion rates for WebPay due to intermittent issues on Transbank's side. All D24 services are fully functional.
We are closely monitoring the situation and will update this incident as soon as we have any news.

Posted Oct 11, 2025 - 19:33 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted Oct 11, 2025 - 16:22 UTC

Investigating

We are currently investigating this issue.

Posted Oct 11, 2025 - 12:54 UTC

This incident affected: Payment methods (Chile - Webpay).