Colombia - Bancolombia - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Jul 18, 2024 - 23:08 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will continue monitoring over the next few minutes and close the incident if no further issues arise.

Posted Jul 18, 2024 - 22:54 UTC

Update

We would like to inform you that Banco Bancolombia is still presenting issues on their platform resulting in lower conversion rates for the method, affecting PSE payments as well. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.

Posted Jul 18, 2024 - 21:57 UTC

Identified

We would like to inform you that Banco Bancolombia is currently presenting issues on their side resulting in intermittences on the approval of payments through PSE. All D24 services are fully functional.
We are closely monitoring the situation and will update this incident as soon as we have any news.

Posted Jul 18, 2024 - 18:07 UTC

This incident affected: Payment methods (Colombia - Bancolombia, Colombia - PSE).