Colombia - BREB - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Jun 03, 2026 - 11:37 UTC

Monitoring

We are now seeing the conversion rates reaching the expected levels. We will keep monitoring and inform you of further issues.

Posted Jun 03, 2026 - 10:46 UTC

Identified

We would like to inform you that due to issues on Bre-B's side, the method has been experiencing a degradation in the payment approvals.
We are closely monitoring the situation and will provide updates on this incident as soon as new information becomes available.

Posted Jun 03, 2026 - 09:09 UTC

This incident affected: Payment methods (Colombia - Bre-B).