Peru - Payouts - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Feb 05, 2026 - 09:13 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted Feb 05, 2026 - 08:00 UTC

Identified

We would like to inform you that we have identified a decrease in the conversion rates of BCP payments due to an error on their HomeBanking application, affecting payouts for BCP and Yape. All D24 services are fully functional.
We are closely monitoring the situation and will provide updates in case of any improvements.

Posted Feb 05, 2026 - 06:47 UTC

Investigating

We are currently investigating this issue.

Posted Feb 05, 2026 - 06:10 UTC

This incident affected: Payouts (Peru).