Chile - Banco de Chile - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Aug 01, 2026 - 20:31 UTC

Update

We are continuing to monitor for any further issues.

Posted Aug 01, 2026 - 20:11 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of any further issues.

Posted Aug 01, 2026 - 19:52 UTC

Update

We are continuing to work on a fix for this issue.

Posted Aug 01, 2026 - 19:06 UTC

Identified

We want to inform you that Banco de Chile is presenting an error on their Home Banking application, resulting in lower conversion rates for the method. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates in case of any improvements.

Posted Aug 01, 2026 - 19:01 UTC

This incident affected: Payment methods (Chile - Bank Transfer, Chile - Banco de Chile).