Chile - BCI - Home Banking Issues

Incident Report for D24

Resolved

This incident has been resolved.

Posted Dec 03, 2025 - 08:49 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted Dec 03, 2025 - 08:23 UTC

Identified

We would like to inform you that we have identified a decrease in the conversion rates of BCI payments due to an error on their HomeBanking application, affecting the method itself. All D24 services are fully functional.
We are closely monitoring the situation and will provide updates in case of any improvements.

Posted Dec 03, 2025 - 07:45 UTC

This incident affected: Payment methods (Chile - BCI).