Chile - Local Banks - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Feb 25, 2026 - 14:29 UTC

Monitoring

We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.

Posted Feb 25, 2026 - 14:02 UTC

Investigating

We are currently investigating this issue.

Posted Feb 25, 2026 - 13:47 UTC

Identified

We want to inform you that Banco Estado is experiencing an error on their Home Banking application, resulting in lower conversion rates for the method and bank transfers. All D24 services are fully functional.
We are closely monitoring this situation and will provide updates if there are any improvements.

Posted Feb 25, 2026 - 13:34 UTC

This incident affected: Payment methods (Chile - Bank Transfer, Chile - Banco Estado, Chile - Banco Santander, Chile - Banco de Chile).