Chile - Local Banks - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Apr 26, 2026 - 09:33 UTC

Monitoring

We are now seeing the conversion rates of payins reaching the expected values. We will keep monitoring and inform you of further issues.

Posted Apr 26, 2026 - 08:57 UTC

Update

We are continuing to work on a fix for this issue.

Posted Apr 26, 2026 - 05:51 UTC

Identified

We would like to inform you that local Chilean banks are currently experiencing issues on their side, resulting in lower CR for Bank Transfers and Chilean payouts.
All D24 services remain fully functional. We are closely monitoring the situation and will provide updates on this incident as soon as any improvements are observed.

Posted Apr 26, 2026 - 04:27 UTC

This incident affected: Payouts (Chile) and Payment methods (Chile - Bank Transfer, Chile - BCI, Chile - Banco Estado, Chile - Banco Falabella, Chile - Banco Santander, Chile - Banco de Chile).