We are now seeing the conversion rates reaching the expected values. We will keep monitoring and inform you of further issues.
Posted Apr 06, 2024 - 01:09 UTC
Update
We would like to inform you that we have identified an incident with the Brazilian Central Bank system causing intermittent issues with payment processing. This is currently affecting all transactions and may result in delays for our customers. However, we want to assure you that all D24 services are fully functional despite this incident. We will closely monitor the situation with the Central Bank system and provide updates in case of any improvements.
Posted Apr 05, 2024 - 21:56 UTC
Update
We would like to inform you that we have noticed a decrease in the conversion rates of Banco Inter and PicPay payments. This is attributed to an error in their platform, which is affecting the completion of payouts for their customers. All D24 services are fully functional. We will closely monitor this situation and provide updates in case of any improvements.
Posted Apr 05, 2024 - 21:42 UTC
Identified
We want to inform you that we have identified a decrease in the conversion rates of Banco Inter and PicPay payments due to an error on their HomeBanking applications, affecting deposits and PIX transactions. All D24 services are fully functional. We are closely monitoring the situation and will update this incident as soon as we have any news
Posted Apr 05, 2024 - 20:47 UTC
This incident affected: Payouts (Brazil) and Payment methods (Brazil - Pix).