We are now seeing the conversion rates reaching the expected values for Pix transactions, and the completion of payouts for their customers. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Posted Jul 07, 2025 - 06:27 UTC
Update
We would like to inform you that we have identified that the issues with PicPay are currently impacting the completion of payouts for their customers. We are actively monitoring the situation and will provide updates as soon as any new information becomes available.
Posted Jul 07, 2025 - 06:06 UTC
Identified
We would like to inform you that we have identified a decrease in the conversion rates of PicPay payments due to an error on their Home Banking application, affecting Pix transactions. All D24 services are fully functional. We will closely monitor this situation and provide updates in case of any improvements.
Posted Jul 07, 2025 - 05:45 UTC
This incident affected: Payouts (Brazil - PicPay) and Payment methods (Brazil - PicPay).