Colombia - Banco Nequi - Decrease in Conversion Rates

Incident Report for D24

Resolved

This incident has been resolved.

Posted Jun 10, 2026 - 16:51 UTC

Update

We are now seeing the conversion rates reaching the expected levels. We will keep monitoring and inform you of further issues.

Posted Jun 10, 2026 - 16:40 UTC

Identified

We want to inform you that Banco Nequi is currently presenting issues on their side, resulting in intermittences for the method itself. All D24 services are fully operational.
We are closely monitoring the situation and will update this incident as soon as any news becomes available.

Posted Jun 10, 2026 - 14:45 UTC

This incident affected: Payment methods (Colombia - Nequi).