Brazil - Itaú - Home Banking Issues
Incident Report for D24
Resolved
This incident has been resolved.
Posted Nov 14, 2024 - 12:20 UTC
Monitoring
We are now seeing the conversion rates reaching the expected values for the completion of payouts for their customers. We will continue monitoring over the next few minutes and close the incident if no further issues arise.
Posted Nov 14, 2024 - 12:10 UTC
Identified
We would like to inform you that we have identified a decrease in the conversion rates of Itaú payments due to an error on their Home Banking application, affecting the completion of payouts for their customers. All D24 services are fully functional.
We will closely monitor this situation and provide updates in case of any improvements.
Posted Nov 14, 2024 - 11:59 UTC
This incident affected: Payouts (Brazil - Itaú).
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